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FAQ

FAQs

Why do I need digital marketing?

If you’re looking to grow your legal practice, you need to be where your potential clients are. With over 90% of people using search engines as their go-to approach for finding local products & services, it’s incredibly advantageous for law firms to focus on a digital marketing strategy that gets you in front of your audience and then connected with those potential clients.

What is it like working with webLegal?

From the moment you come on board, you will see and feel the difference in the way we do things. First and foremost, we understand how valuable your time is. We work with busy attorneys and legal staff, just like you, that have multiple things they are managing and responsible for at all times of the day. You have a lot going on, and the last thing we want for you to have to worry or wonder about is the status of your digital marketing. We combat this by keeping you informed with monthly check-ins & meetings whenever necessary. At webLegal, our team member’s main goal is not only to make your digital presence shine but to also give you a consistently fantastic customer experience. You’ll see this in our seamless processes, communication style, and responsiveness, and in the way that we genuinely care about you and your practice!

What competitive advantage does webLegal offer its clients?

We deliver beyond just results. Our accessibility, agility, and flexibility are what truly differentiate us and make a big impact on overall success for our clients.

What sets you apart from other agencies?

We are nimble and proactive. Most of our team members come from agency backgrounds and understand the challenges that law firms just like yours face. A consistent problem we noticed was how siloed each department within these agencies was becoming, which in turn caused a lot of red tape and bureaucracy. This not only led to frustrated employees but worse, a poor customer experience for clients. At webLegal, we actually function as one cohesive team. Of course, we each have our roles and our areas of expertise, but each member of your webLegal team has a consistent grasp on your goals, challenges, preferences, etc. So when we do need to make updates to your strategy or recommend a new idea, we can implement it quickly and with virtually no barriers. In the world of digital marketing where everything moves so quickly and is always changing, this type of service is invaluable to our clients.

What locations do you service?

We work with law firms all over the United States. If you are outside of the United States and interested in working with us, shoot us a text or give us a call!

Why should I hire webLegal vs. doing it in-house?

When working with us, you get the best of both worlds. You’ll receive the kind of expertise and high-quality solutions that you would get from an agency, while still getting the kind of personalized and attentive service you would expect from someone in-house.

How much does it cost to work with you?

This is dependent on some different criteria, such as your goals, the type(s) of digital marketing strategies you’re looking for, your location & practice areas, etc. In order for us to give you the best price estimate based on your needs, call, text, or email us today and we’ll put together your custom quote.

Do you guys only offer comprehensive solutions, or can we select services a-la-carte?

We understand that you might already be happy with your website and only want to focus on paid ads or some content marketing. Or on the other hand, you might be looking for just organic SEO/web design, but nothing else. At webLegal , we are super flexible with how we can craft a custom plan to suit your specific needs, and therefore offer both comprehensive and a-la-carte options.

What is your minimum contract length?

We believe that we earn your business each and every month. With that said, we request an initial three-month commitment, and after that, your plan goes to month-to-month terms.

What type of payment methods do you accept?

We prefer that clients utilize our auto-pay service via their debit or credit card. However, in some instances, we do accept mailed-in checks.

What products/services does webLegal provide?

webLegal is your one-stop destination for all of your law firm’s digital marketing wants & needs. Each and every one of our products/services are created with you and your target audiences in mind.

  • Website Design & Development
  • Digital Strategy
  • Search Engine Optimization (SEO)
  • Local Search
  • Paid Digital Advertising
  • Legal Content Writing
  • Video Production

What kind of web design do you offer?

Every website that we create for our clients is completely custom. We start from a completely blank canvas and create something entirely unique to their vision. Every component of your website is crafted to your desired specs.

How is your SEO service unique to those offered by other agencies?

At weblegal we cover much more than just SEO best practices. We create comprehensive strategies based on data and industry trends. Search engine optimization is potentially a “free” way to generate visibility and traffic to your website, meaning you’re not paying a fee to Google or another platform to advertise. Therefore, it is very competitive. Our approach guarantees that we look at all components of the website and digital marketing concepts to enhance website and Google search performance. SEO is a very technical and complex process and we make sure to help you understand its importance and nuances along the way.

What types of paid advertising services do you offer?

We can help you with all different types of digital advertising, including but not limited to, Google Ads (including Local Service ads), YouTube, Facebook, Instagram, display ads, & retargeting ads. Based on your practice areas, goals, target market, etc., we will craft a strategy proposal for which routes we should take for your digital ads.

How do I know if I am the right fit for webLegal products/services?

If you’re looking for a team of people that you can put your trust in to help you with almost any area of digital marketing for your law firm, we can be of great service to you. Keep in mind that in order to work towards optimal results, it does require some level of time commitment from you and/or your staff. Because we take a collaborative approach with each of our clients, you should be prepared for monthly outreaches from your webLegal team where we will likely need your thoughts, feedback, and/or approval on certain items.

Do you guys partner with any outside digital marketing services?

For digital marketing services that are outside our current scope, we have cultivated trusted partnerships with hand-selected vendors to enrich your experience with webLegal. Our trusted partners integrate with us seamlessly, so from a functionality and customer support standpoint, it’s a breeze for you. Our trusted partners include:

  • Podium
  • Client Chat Live
  • CallRail
  • Yext

*If you are a vendor and think that you could be a good fit for webLegal, please send us an email!

What happens after I sign-on to webLegal? What can I expect?

Once you sign our scope of service agreement, you will receive an email from your dedicated Customer Success Manager (CSM), who will be your main point of contact during the account onboarding & web design process. Your CSM will provide you with a roadmap of everything you can expect over the next couple of months as we get started!

How long does it take you to design and develop my website?

Each web design project is unique to the client we are working with. Factors such as the size of your website, the number of edit requests you have, and how many stakeholders you require approval from, will all play a role in the project timeline. Generally, though, our goal time frame from kickoff to launch is about 8 weeks, give or take

What happens after our new website goes live?

After the launch of your new website, we’ll have a “post-launch” call with you, your Digital Marketing Strategist, and your Customer Success Manager, to talk about the next steps and what you can expect moving forward. This is where the rubber meets the road, and we start implementing the tactics to support your digital strategy. We’ll be sending you monthly performance reports and a task list of what we will be working on for the upcoming month. Data, trends, and your specific goals are what dictate the type of work and strategy measures we’ll take.

Will we have a single point of contact or direct access to each team member?

Every client, regardless of their services with us, will have a dedicated Account Rep and Customer Success Manager. Clients utilizing our organic digital marketing services and/or paid advertising services will be paired with our Digital Marketing Strategist and Paid Ads Strategist, respectively. For those interested in video production, you will work directly with our Video Producer and your Customer Success Manager.

How can I get a hold of my team member(s) at webLegal?

You can email your team members anytime! We are really responsive and strive to get your questions answered promptly and your requests completed in a timely manner. Of course, we’re always happy to schedule calls with you, too!

How can I make updates to my website? Are there extra charges for making updates?

Simply email your Customer Success Manager with your edit/update requests. They’ll follow up with you on a timeline for completion, but most requests can be completed within 24 hours or less. You can send us unlimited update requests, and if you have recurring monthly services with us, there is no extra charge.

**If your update request entails complex work outside the current scope, or you do not have qualifying monthly services with us, there may be extra charges involved. We will always run this past you if this situation presents itself.